If for any reason you decide to return a purchased product, you may do so in accordance with the Law of the Russian Federation “On Consumer Protection” dated February 7, 1992 No. 2300-1.
You may cancel an order before receiving it, or return the product within 7 days after receipt.
The statutory time limit is 10 days from the refund request. The buyer must return the products and allow their condition to be checked.
Returns are accepted if the product’s saleable condition and consumer properties are preserved. Secure protective packaging is needed for return shipping.
If the product arrives damaged, please record the issue upon receipt and contact us.
Return of Non-Defective Goods
You may cancel before receiving the goods or request a return within 7 days after receipt. If written information about the return procedure and time limits was not provided upon delivery, the period is 3 months. Products with individually specified properties that can be used exclusively by the buyer who purchased them are excluded.
Return of non-defective goods is possible provided that:
- the product retains its original appearance;
- the consumer properties of the product are preserved;
The absence of a receipt or other document confirming the purchase does not deprive the Buyer of the right to refer to other evidence confirming that the goods were purchased in this online store.
Refunds for non-defective goods are issued within the statutory time limit — no later than 10 days from the date of the corresponding request. The buyer must also return the products and allow the seller to check that their saleable condition and consumer properties have been preserved. Please send us the return tracking number after shipping. The seller’s costs of transporting the returned goods from the buyer may be deducted if the seller has incurred those costs.
The buyer pays return shipping costs for non-defective goods. You may return them remotely by post or a carrier, allowing the seller to inspect them. Contact us for the return address and shipping instructions; an in-person visit is not required.
How to Pack Products for Return
Please protect your products during return shipping. Postcards and other paper products are easily damaged: creases, dents and bent corners may result in a loss of their saleable condition.
You may reuse our original packaging if it remains intact and still protects the products securely. The absence of our original packaging is not, by itself, a reason to refuse a refund. If you cannot reuse it, choose an alternative providing an equivalent level of protection.
- Postcards and envelopes: place them between rigid cardboard sheets extending beyond their edges, protect the corners and keep them dry. The packaging should prevent bending and movement. A plastic bag or an ordinary thin envelope alone does not provide adequate protection.
- Stamps and ink pads: pack each item separately from postcards and envelopes. Close ink pads securely; use cushioning and dividers to prevent solid items from pressing against paper products and causing dents, creases or ink stains.
- Postcard albums: protect the cover, spine and corners against impact and pressure, and keep the album dry.
- Outer packaging: use a suitable rigid box or other packaging providing equivalent protection. Fill empty space so that products cannot move or damage one another. Do not attach adhesive tape directly to the products.
If a product returned without a claim concerning its original quality is damaged during return shipping and loses its saleable condition or consumer properties, the store may refuse a refund for that product. The grounds for refusal are established and documented damage affecting its condition or properties, not merely the choice of packaging.
If we discover damage, we will document the condition of the products and packaging and send you a reasoned response with supporting evidence. Undamaged products in the same return will be assessed separately. If a damaged product is not accepted for return, we will send it back at your request; the buyer pays the shipping costs.
These conditions apply to returns of non-defective products and do not remove the buyer’s statutory rights regarding defects or damage that occurred before the order was received.
Legal Basis
- Article 26.1(4) of Russian Federation Law No. 2300-1 of 7 February 1992 “On Consumer Protection” makes the return of non-defective goods conditional on preservation of their saleable condition and consumer properties.
- Russian Constitutional Court Ruling No. 7-P of 17 February 2026: section 4.2 of the reasoning explains the allocation of return-shipping risks, including inadequate packaging; paragraph 2 of the operative part confirms the right to return goods remotely and places the risk of accidental loss or damage in transit, and the associated shipping costs, on the buyer.
Buyers therefore need to choose packaging that protects the products being returned. The cardboard, dividers and moisture protection described above are practical packing recommendations from the store, not verbatim statutory requirements. Any refusal is based on the actual condition of the products and the circumstances of the damage.
Return of Defective Goods
Defective goods are products that have defects or damage that prevent their normal use.
A Buyer who has received defective goods has the right to choose one of the following options:
- replacement of the goods with identical goods;
- replacement of the goods with a similar product of another brand with recalculation of the purchase price;
- a proportional reduction of the purchase price;
- free elimination of defects in the product;
- termination of the purchase agreement and a refund of the amount paid for the goods.
Please contact us if you discover a defect. Claims are handled within the time limits and under the conditions established by Articles 18–24 of the Russian Law “On Consumer Protection”. If the seller requests the return of defective goods, the seller pays the return costs.
The Seller has the right to conduct a quality inspection of the goods in order to determine the cause of the defects.
If it is established that the defects occurred as a result of improper use of the product or actions of the Buyer, the Seller has the right to refuse the Buyer’s claim.
Damage During Delivery
Upon receiving the order, we recommend checking the condition of the packaging.
If you notice damage, record it with a delivery-service representative where possible, take photographs of the products and packaging, and contact us.
Inspection of Goods Upon Receipt
When receiving the order, the Buyer is advised to check the completeness of the order and the external condition of the goods.
Please tell us about any damage or missing items and, where possible, include photographs. Failure to inspect the order upon receipt does not, by itself, remove your statutory rights.
Color Representation
The color and shade of the goods shown in the images on the website may slightly differ from the actual color of the goods depending on the user's device screen settings and lighting conditions.
Minor differences caused solely by screen settings or lighting do not, by themselves, indicate a defect. Actual discrepancies between the product and its description will be assessed separately.
Printed Product Characteristics
Minor printing characteristics that do not affect the appearance or consumer properties of the product are not considered defects.
Minor dents in the shipping packaging do not, by themselves, indicate a product defect if the product is intact. This does not restrict the right to return non-defective goods under the conditions above.
Return Contact Information
To arrange a return or submit a claim, please contact us by email:
Please include your order number, the buyer's first and last name, contact phone number or email address, the reason for your request and, if a refund is required, the refund payment details.