Dear friends!
Orders from our store can now be delivered to Ozon pickup points. Place your order on our website and collect it from a convenient pickup point.
Almost all of Russia, except for certain hard-to-reach regions.
Your order will be stored at the pickup point for 14 days.
Before placing your order
The standard Ozon customer app must be installed on your phone. The web version of the website will not work: without the mobile app, you will not be able to track or collect your order.
Please make sure you have the latest version of the app. Older versions may not include the section for tracking and collecting parcels.
- During checkout, select a convenient Ozon pickup point on the map in the delivery methods section. You do not need to enter the pickup point address manually in the “Delivery Address” field.
- Enter a valid mobile phone number in the “Phone” field.
- The phone number registered in the Ozon app must be the same as the number entered in your order.
How to collect your order
- After you place your order, we will prepare it, pack it, and take it to an Ozon parcel drop-off point.
- The parcel will appear in the special “Delivery” section of the mobile app only after we hand it over to Ozon. You can open this section from your phone at www.ozon.ru/delivery.
- Your order from our store is not a marketplace order and will not appear in the “Orders” section. In this case, Ozon acts only as the delivery service, just like Russian Post or CDEK.
- When your parcel arrives at the pickup point, Ozon will notify you by push notification and/or email.
- To collect the parcel, you will need the special barcode from the “Delivery” section. Anyone you share this barcode with can collect the parcel.
If the order is not collected within 14 days, it will be returned to our store as unclaimed. We can send it again once the new delivery charge has been paid.
Frequently asked questions
I followed the link www.ozon.ru/delivery, but I cannot see the Ozon Delivery section. What should I do?
Update the Ozon customer app to the latest version.
I can see the Ozon Delivery section, but my parcel is not there. What should I do?
Make sure you entered the correct phone number when placing your order. It must match the number registered in the app.
You can check the number in “Profile → Settings → My Ozon ID”.
If the number is incorrect, the parcel will have to be returned to our store and sent again: the phone number cannot be changed once a parcel has been shipped.
I do not have the Ozon mobile app. Can I use Ozon Delivery?
No. At present, this delivery service is available only to users of the mobile app, which is required both to track the parcel and to obtain the barcode needed for collection.
Average delivery time
5–6 days
8–9 days
10–14 days
Where to find your parcel in the app
Open the Ozon app and go to “Parcels”.
Select the “Incoming” tab at the top of the screen. Your shipment will appear there after we hand it over at an Ozon parcel drop-off point.
Quick access from your mobile phone: www.ozon.ru/delivery.
